This document describes how Seniors Victoria (we or us or our) complies with the requirements of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), and any other applicable privacy laws in Australia in respect of the website www.seniorsvictoria.com (Website).
COLLECTION OF PERSONAL INFORMATION
WHAT KINDS OF PERSONAL INFORMATION DO WE COLLECT AND HOLD?
The kinds of personal information that we collect, and hold include names, contact details, date of birth, residential address, government related identifiers such as Medicare card number and other information that is relevant to our functions and activities.
We do not use government related identifiers as our own identifiers.
While we do not collect sensitive information as such, your Medicare Card details (which, when combined with other personal information could amount to sensitive information) is required for the purposes of Seniors Card registrations and is collected by us. Such information is collected with your consent when you submit an application.
HOW DO WE COLLECT PERSONAL INFORMATION?
We usually collect personal information directly from individuals.
In some instances, we may collect personal information about individuals from third parties, such as Government websites, to check Medicare details or other information.
We may also collect your personal information from your authorised person who submits an application for a Seniors Card, Seniors Business Discount Card or Replacement Card with us on your behalf, such as, your partner, care taker, friend or your family member or anyone else you have authorised to submit your online application form.
We may collect your personal information when you communicate with us, such as when you:
WHAT HAPPENS IF YOU DO NOT PROVIDE YOUR PERSONAL INFORMATION TO US?
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.
WHY DO WE COLLECT, USE, HOLD AND DISCLOSE YOUR PERSONAL INFORMATION?
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:
We track traffic patterns throughout the URL registered to us.
We use “cookies” on our Website. A “cookie” is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our Website, but not all services may be available.
We may automatically collect general statistical information on our Website about visitors to our Website, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. However, such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our Website. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual’s consent.
WILL WE DISCLOSE PERSONAL INFORMATION TO ANYONE ELSE?
We may disclose personal information to:
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs.
We will only disclose your personal information:
DO WE DISCLOSE PERSONAL INFORMATION OVERSEAS?
We do not disclose your personal information overseas.
DEALING WITH US ANONYMOUSLY OR USING A PSEUDONYM
You may deal with us on an anonymous basis or by using a pseudonym when making inquiries through our Website, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries.
Generally, we will require your personal information in order to transact with you.
We use industry-standard methods and take such steps as are reasonable to protect your personal information from unauthorised access, modification or disclosure and from misuse, interference and loss.
Among other techniques, we usually:
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
ACCESS, CORRECTION AND REMOVAL OF YOUR PERSONAL INFORMATION
You may seek to access or correct your personal information at any time by contacting us by email to firstname.lastname@example.org
If we do not agree to provide you with access to your personal information or to amend or annotate the information, we hold about you, you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
You can send complaints about a breach of the APPs in relation to your personal information by email to email@example.com
Complaints will be reviewed by our Team and a response will usually be provided within 30 days of receipt of the complaint.
If you believe that your complaint has not been satisfactorily addressed by us, after following the procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC).
For more information about making a complaint, contact us via email.